Full Time – Entry Level IT Support Specialist

We want everyone to love what they do. If you’re looking for a career that allows you to help people, learn and work with a broad range of new software and technologies, build friendships with like-minded peers, enjoy where you work, and be part of a hard-working but fun-loving environment, please read on.

Responsibilities

• Prioritize and manage your queue of tickets
• Investigate and resolve tickets in your queue
• Provide impeccable customer service
• Ensure timely, precise, evidence-based documentation of all support activities
• Verify and update all documentation pertaining to each ticket you work
• Collaborate with your team members and work together to help each other solve incidents
• Maintain an appropriate level of communication with clients and management for each incident you work
• Follow standardized procedures and create new procedures when required
• Some travel to client’s offices

Requirements

• Fluent, clear spoken English
• Excellent written English (to create clear, concise, client-facing communications)
• Excellent verbal/written communication and interpersonal skills
• Ability to prioritize and triage your queue of existing and new cases as they come in
• Resourcefulness to find answers and solve problems
• Basic Experience with the following
  • Troubleshooting PC/MAC issues
  • Microsoft Windows desktop operating systems
  • Troubleshooting general network infrastructure problems including networking equipment,
    printers, PC/Server hardware, etc.
  • Microsoft Office
  • Other business applications

What we are looking for

• Extremely passionate about technology. If your idea of a good time is installing new PC/Server
  hardware on a Friday night, then you’re a perfect fit for us!
• Take ownership for your work and your mistakes.
• Always on time, and sometimes early because you’re just cool like that.
• Great communicator, great customer service/people skills.
• Know how to take your work seriously, without taking yourself too seriously; have fun, enjoy your work and peers.

Details

• Location: Twin Falls, Id.
• This is a part time job that can lead to full time
• Compensation:  based on level of experience and skill
• You must be able to pass a drug test.
• Principals only. Recruiters please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.
• Email your cover letter and resume by clicking apply below

Please include the position tile in the subject when sending.