Full Time – IT Support Specialist – Level II

About the position

We’re looking for a technical, talented IT Support Specialist to help support our clients’ servers, storage and network infrastructure.

You’ll have to juggle a few balls

You’ll have a number of tickets in your queue that you’ll need to manage effectively. While some of these tickets are closed in minutes, other tickets can be open for months. These tickets range from routine maintenance to major server/network down issues.

You’ll have to be a firefighter

When servers/networks are down or not performing well, businesses are affected dramatically. When a major incident comes in, you’ll need to immediately begin working to resolve the interruption. This position is from 8am-5pm monday-friday, and must also be available on-call outside of standard work hours in the event of emergencies.

You’ll be part of a family

You spend most of your waking life at work; at Sector One we spend a lot of time and energy on finding the right people. We’re like a big family, and working with people you like makes work happier. We build relationships with our clients and vendors, hang out with them, have a blast together, even bbq and hunt together.

A few things we’re looking for

A great culture fit

Culture is important so we’re looking for people who fit the culture well. We aren’t looking for clones, but we are looking for people who we feel will fit well with our existing staff and our clients.

Professionalism

You’ll spend a large portion of your time talking to clients, vendors and 3rd parties, so we’re looking for people who act and present themselves as professionally.

Problem Solving Skills

We’re looking for people who approach problem solving a little differently. People who see the problem from a higher level and can solve any problems standing in their way.

Responsible/Self Managing

We’re looking for people who are responsible and mature. People who doesn’t need to be micro-managed or supervised.

Experience

We’re looking for someone who has worked in an tier 2-3 support position and who has background in, and an understanding of, IT Infrastructure (i.e. servers, networking, etc.)
• Minimum of 2-year IT experience.
• Experience working for a managed IT service provider (MSP) a plus.
• Must have considerable hands on experience implementing IT solutions.
• Must have prior call center or field work experience.

Apply Today!

If you have what it takes, and you’re thinking about making a change. Wait no longer, apply now.

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